Hunger Services Program Manager - Pantry Operations

The Hunger Services Program Manager - Pantry Operations provides leadership, oversight, and continuous improvement of Catholic Charities Dallas' fixed-site client choice pantry operations, including supervision of pantry staff and case management services, volunteer engagement, community partnerships, data quality, regulatory compliance, and client service delivery.

Working collaboratively with the Mobile Pantry Program Manager and Director of Family Stability Services, this position is responsible for strengthening operational effectiveness, expanding client support services, enhancing volunteer recruitment and training efforts, improving program data and reporting accuracy, and ensuring clients are served with dignity, compassion, and respect. The Program Manager serves as a key representative of the organization with volunteers, donors, partner agencies, community organizations, and other stakeholders throughout the nine-county service region.

Essential Duties & Responsibilities

• Collaborates with the Director and Mobile Pantry Program Manager to establish policies, procedures, and service delivery standards that support organizational goals and client outcomes.

• Provides leadership and oversight of Client Choice Pantry operations, ensuring efficient, effective, and client-centered service delivery.

• Supervises, trains, coaches, and evaluates pantry staff, case manager, volunteers, and interns
• Oversees pantry-based case management services and identifies opportunities to expand client support services and improve client outcomes.
• Partners with the Director and Mobile Pantry Program Manager to support strategic planning, program growth initiatives, and continuous improvement efforts across Hunger Services.
• Collaborates with Director and Mobile Program Manager to ensure the program is prepared for audits and monitoring visits by reviewing client records within Service Insights and CaseWorthy and ensuring volunteers capture client data correctly and accurately.
• Leads volunteer recruitment, engagement, training, and retention efforts in collaboration with CCD's Volunteer Coordinator and community partners.
• Develops and implements volunteer and staff training programs to ensure consistent service delivery, safety practices, and data collection procedures.
• Oversees program data collection and reporting processes and works collaboratively with staff, volunteers, and NTFB to improve data accuracy, completeness, and compliance.
• Ensures compliance with Catholic Charities Dallas policies and procedures, standards, grant requirements, and applicable federal, state, and local regulations.
• Responsible for program-specific grant monitoring, reporting, audits, and documentation.
• Conducts regular reviews of program operations, client records, and performance metrics to identify opportunities for improvement and ensure program effectiveness.
• Prepares weekly, monthly and annual reports as designated by the Director.
• Establishes and maintains productive relationships with funders, donors, volunteers, partner agencies, schools, churches, and community organizations.
• Manages volunteer interactions so that volunteers are wisely, carefully, and responsibly managed, all for the benefit of the clients served, and provides a positive volunteer experience.
• Represents CCD and the program at community meetings, coalitions, networking opportunities, donor events, and other public engagements.
• Manages in-kind donations, including tracking pounds and value of items, scheduling pick-ups, and organizing food drives at schools and parishes.
• Oversees maintenance, safety, and appearance of pantry facilities and equipment in conjunction with Pantry Supervisors.

Other Duties

• Supports the Mission, Values, and Vision of Catholic Charities Dallas.

• Adheres to policies related to boundaries with and protection of clients.

• Completes required abuse prevention training (Safe Environment) and others, as required by CCD and the program.

• Reports suspicious and inappropriate behaviors.
• Follows mandated abuse reporting requirements.
• Adheres to job-specific abuse risk management responsibilities.
• Ensures required abuse prevention practices are followed and a healthy reporting culture is maintained.
• Responds quickly and effectively to policy and procedure violations using the organization’s disciplinary procedures.
• Provides staff with regular feedback regarding abuse risk prevention and a healthy reporting culture.
• Partners with parishes, schools, businesses, and community groups to support food drives, volunteer recruitment, and other program activities.
• Performs other duties as assigned by the Director.

Education & Training

• Bachelor's degree in Social Work, Public Administration, Nonprofit Management, Business Administration, Human Services, Education, or a related field required.

• Minimum of three to five years of progressively responsible leadership experience in nonprofit, community-based, social service, human services, food assistance, volunteer management, or related programs preferred.

• Experience supervising staff and volunteers required.

Knowledge, Skills & Abilities

• Strong leadership skills with demonstrated ability to motivate, coach, and develop staff and volunteers.

• Excellent interpersonal, verbal, and written communication skills.

• Ability to build positive relationships and effectively communicate with clients, volunteers, donors, community partners, staff, and leadership.

• Demonstrated ability to remain calm, professional, and solutions-oriented in high-pressure or rapidly changing situations.

• Strong conflict resolution, problem-solving, and de-escalation skills.

• Ability to lead with empathy, emotional intelligence, professionalism, and good judgment.

• Experience developing and delivering training to individuals with varying backgrounds, abilities, and levels of technical proficiency.

• Strong organizational, project management, and time management skills.

• Experience utilizing data to monitor outcomes, identify trends, and improve program performance.

• Ability to analyze operational challenges and implement effective process improvements.

• Public speaking and presentation skills.

• Commitment to serving individuals and families with dignity, respect, and cultural sensitivity.

• Proficiency with Microsoft Office Suite and program database systems.

• Ability to adapt to changing priorities while maintaining attention to detail and accuracy.

Other Requirements

Background Check: This position requires a criminal background check.

Driving Record: Valid Texas driver's license, current liability insurance, and acceptable driving record required.

Health: Initial TB screening and drug screening required at hire, with random drug testing as required by agency policy.

Language requirements: Bilingual English/Spanish strongly preferred.

Physical Requirements:

• Ability to travel regularly throughout the nine-county service area.

• Ability to lift up to 50 pounds.

• Ability to stand, walk, bend, and move throughout pantry environments as needed.

• Ability to occasionally work evenings and weekends for community events, volunteer activities, and special projects.